– In case of death  – if you’re cancelling the ticket because of such grave circumstance, the airline might be willing to waive its usual cancellation fee
WAIVED FOR DEATH OF PASSENGER OR FAMILY MEMBER.
NOTE –
WAIVERS MUST BE EVIDENCED BY DEATH CERTIFICATE

– Ticket is full-refundable with a penalty if cancellation is done some hours prior to departure: you can see that in some cases it is 24 hour before departure in other 3 hours before departure. When it is not stated, then no-show is considered from the moment that check-in opens and no-show fee is applied.
CANCELLATIONS
ANY TIME
CANCELLATIONS PERMITTED.  CHARGE EUR 130.00 FOR NO-SHOW.
IN CASE OF REFUND MADE WITHIN 24HOURS BEFORE
FLIGHT OR AFTER FLIGHT DEPARTURE REFUND OR NOSHOW
CHARGE WILL BE APPLIED WHICHEVER IS HIGHER.
or
CANCELLATIONS
ANY TIME
CANCELLATIONS PERMITTED. CHARGE USD 210.00 FOR NO-SHOW.
NOTE –
NO-SHOW
A PASSENGER FAILS TO CHANGE/CANCEL HIS/HER
RESERVATION 3 HOURS PRIOR TO DEPARTURE ANY RE-
BOOKING MADE WITHIN 3 HOURS PRIOR TO
DEPARTURE OR AFTER DEPARTURE OF FLIGHT AS SHOWN
IN THE E-TICKET WILL BE CONSIDERED AS A NO-SHOW.

– What should you remember? General rules
1. There are airlines that consider non-show if you fail to cancel the ticket 24 hours before departure:
IN CASE OF REFUND MADE WITHIN 24HOURS BEFORE
FLIGHT OR AFTER FLIGHT DEPARTURE REFUND OR NOSHOW
CHARGE WILL BE APPLIED WHICHEVER IS HIGHER.
Most of airlines consider non-show if you fail to cancel the ticket 2-3 hours before, usually before check-in opening (it is a general rule and it is not stated always in the fare rules):
NO SHOW-A PASSENGER FAILS TO CHANGE/CANCEL
HIS/HER RESERVATION 2 HOURS PRIOR TO DEPARTURE

2. Many airlines in case of refundable fares with penalty apply a discount for the child and the infant usually is waived from paying a cancellation penalty
CHILD DISCOUNT  APPLIES
INFANT NOT OCCUPYING A SEAT FREE OF CHARGE
or when it is not applied you will see
CHILD DISCOUNT DOES NOT APPLY
INFANT NOT OCCUPYING A SEAT FREE OF CHARGE
or
CHARGE APPLIES BY TRANSACTION – PER PERSON
FOR ADULT / CHILD AND INFANT
it means that no child discount is applied; child and infant will pay the same fee as adult

4. If you have a round-trip ticket check both fare rules for the departure and for the return. In many cases if one of the fare is non-refundable, then the restriction applies for the entire journey:  if for the departure the ticket is refundable with penalty and for the return the ticket is non-refundable, then it can be applied to the entire journey and the entire ticket will be non-refundable
WHEN FARES ARE COMBINED THE MOST RESTRICTIVE
CONDITIONS APPLY
or
WHEN COMBINING FARES THE MOST RESTRICTIVE
CANCELLATION CONDITIONS APPLY FOR THE ENTIRE
PRICING UNIT.
or refund rules applies to each fare separately
REFUND RULES APPLY PER FARE COMPONENT.
or
MOST RESTRICTIVE CONDITIONS APPLY WITHIN A
PRICING UNIT WITH FOLLOWING EXCEPTION
WHEN COMBINING A REFUNDABLE FARE WITH A NON-
REFUNDABLE FARE
1. THE AMOUNT PAID ON THE REFUNDABLE FARE
COMPONENT IS REFUNDED MINUS ANY APPLICABLE PENALTY
2. THE AMOUNT PAID ON THE NON-REFUNDABLE FARE
COMPONENT WILL NOT BE REFUNDED
BOTH NONREFUNDABLE AMOUNT AND PENALTY SHALL BE
ADDED AS REFUND FEES.

5. The refund is possible only via the point of sale of your ticket. If you bought your ticket via travel agency, you cannot request it via the airline company.

6.  Tickets are only valid for a refund during 6 to 12 months from the date of original issue (usually date of purchase). No refund can be applied after this date, even if the travel has not commenced. Check the ticket validity with your ticket point of sale.

7. Refunds typically take up to 40 days to process but can take and more, depending on the type of refund (schedule change, medical, visa rejection etc) and the airline you are travelling with.

8. If you bought a ticket via travel agency, the fees and fare rules set by the airline cannot be waived. The travel agencies have no authority to to waive them.

9. If you bought your ticket via airline you can  access your flight details, making on-line cancellation or checking the fare rules  here by entering your reservation or ticket number. In case there is no on-line form available, you can contact the airline directly by phone or e-mail.
When a ticket is not purchased via airline directly, but through other point of sales, then try to cancel it first via point of sale of your ticket. If it doesn’t work, then contact the airline for  cancellation.

10. Remember, if you want to cancel a non-refundable ticket and  a portion of your flight is already used, most of airlines do not give any refund, not even taxes of the unused segments of flight.  It is considered, that one-way ticket is more expensive than round-trip.

11. Each airline determines their cancellation policy and before completing the reservation, it is recommended to read carefully the booking terms and conditions (fare rules). However, keep in mind that not all companies reimburse the airline fee in full, but in most cases it is possible to recover the amounts according to the fare rules.  In case of a multi-segment booking, if one of the segments is not used, reimbursement of the corresponding amount may be impossible or limited to a certain amount of money.

12. In case your flight is cancelled by the airline (flight is not operated anymore) or there is a major  schedule change operated by the airline, it is considered involuntary refund and you are entitled for  full refund.

13. If  you purchased the ticket via travel agency, along with the penalty form the airline a cancellation fee  from travel agency will be applied.

14. If you cancel the ticket in the same day of purchase you can get full refund (except if it is applicable a small cancellation fee). In this case, if you decide to cancel your ticket some minutes or hours after ticket purchase, contact quickly the point of sale of your ticket. Remember, this rule is not applicable in all cases, some airlines do not offer full refund.
If this rule is applicable to your ticket you should cancel it in the same day and not within 24 hours after ticket purchase. This rules is not valid  anymore (only few airlines still follow this rule).

15. Be attentive regarding the ticket origin, it means, the country where your travel starts. Depending on the country your are travelling from, different fare rules can be applied:
ORIGINATING KOREA, REPUBLIC OF –
CANCELLATIONS
ANY TIME
CHARGE USD 40.00 FOR CANCEL/REFUND.
ORIGINATING AREA 2 –
CANCELLATIONS
ANY TIME
TICKET IS NON-REFUNDABLE IN CASE OF CANCEL/NO-SHOW/
REFUND.
It means that if your travel begin from Korea, for example, the cancellation fee is USD 40.00, but if it starts from Area 2 (which is Europe) ticket is non-refundable.
The world is divided into 3 areas: area 1 – America and surrounding islands; area 2 – Europe, Middle East and Africa; area 3 is Asia-Pacific.

16. Buy Travel Insurance that was created for unexpected cancellations that can be work obligations,  jury duty, storm damage, death, injury, illnes. The insurance will reimburse you for any prepaid, non-refundable costs incurred due  to the cancellation. Keep in mind that in many cases you’ll pay any costs upfront and then you will receive the reimbursement.

You can also read information about  How do I change my ticket? Travel planning

 

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