Passengers with Special needs: what do you need to know

Passengers with Special needs: what do you need to know

When you plan an air trip and need assistance moving in the airport and in the airplane you can count on airline’s support. Follow several suggestions to make your trip as comfortable as possible:
– Try to notify the airline the type of assistance you need at least 48 hours before departure (some airlines accept 24 hours before departure – for more information please check here), so the airline will make necessary preparations to provide the best possible service




– If passengers with vision and hearing difficulties are not able to contact the airline in advance, can get assistance at the airport. Just introduce yourself to a representative of the ground crew when you arrive a the airport and to the aircrew when boarding the plane
– For the assistance of the passengers with special needs no fees are applicable
– Free of charge is transported the personal wheelchair and service dog
– If you are taking the wheelchair with you, the airline will take it at the entrance in the plane and return it to you after landing. Inform the airline the wheelchair size, weight and if it is manual or battery powered. For battery removable wheelchairs you should bring a strong, rigid packaging
– Passengers can carry on board free of charge crutches, a cane, a collapsible walker, a white cane for the blind
– Be prepared to switch wheelchairs on your own
– Any type of assistance ( e.g. wheelchair, meet and assist is provided from check-in counters to the arrival hall)

Other assistance provided by the airline
– Assistance with registration at the check-in counter
– Help moving to the boarding area, boarding, getting into your seat, and deplaning
– Help moving in the airport
– Store your hand luggage and mobility aids
– Help moving to and from lavatory during flight
– Assistance to open and identify food and beverages
– Assistance in transmitting information

What assistance is not provided by the airline
– Help within lavatory
– Transfer between the toilet and wheelchair
– Help feeding
– Oversee and assistance in taking medications

The level of assistance:
– MAAS – meet and assist: Assistance to and from the aircraft, no wheelchair is required. Usually offered for passengers with vision and hearing difficulties
– WHCR – wheelchair is required to and from the aircraft but can walk up/down stairs
– WHCS – wheelchair is required to and from the aircraft, up/down stairs, but can walk to the seat
– WCHC – wheelchair is required to and from the aircraft, up/down stairs, until the seat and in the aircraft

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