How to file a complaint to the airline in 10 steps

How to file a complaint to the airline in 10 steps

Lost, delayed, damaged bags, delayed flights, missed connections, poor service, overbooking? Learn what you have to do:
1. Try to solve it politely at the airport, ask a supervisor. Give the airline the chance to resolve the problem straight away.  If that doesn’t work, afterward, you can file a complaint to the airline here.

2. Keep dates, times, names of people you speak too. Names are very important!
3. When you send a complaint, be polite, brief, reasonable and stick to the facts. Keep your calm and don’t behave like a crazy person.
4. Be sure to include such information as flight number, date, time, itinerary, ticket number. Don’t forget to include your contact information.
5. Mention your frequent flyer number, if you have one.
6. Write exactly what happened and what went wrong in no more than two concise paragraphs. In the third paragraph, you will suggest what you want: a compensation, a refund, extra frequent flyer miles or a voucher? Be reasonable in what you demand.
7. Try to omit exclamation points, capital letters, threats. Above all be a cordial and pleasant person.
8. Attach documentation: if you have photos, copies, the scan of documents, e-mails.
9. If you don’t hear back from your airline after you have submitted the complaint, escalate it.
10. And by the way, you can use these methods for saying something nice about your airline or airline’s employee 🙂

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